Privacy Policy

1. Information we collect

We collect information that helps us respond to inquiries, deliver services, and improve our website and operations. Categories may include:

• Contact and business details such as name, email address, phone number, company name, job title and website.
• Project and service details such as goals, budgets, campaign preferences and operational requirements.
• Communications such as emails, form submissions, meeting notes, and chat or messaging content.
• Usage and device data such as IP address, browser type, device identifiers, pages viewed and referral sources.
• Marketing and advertising data such as UTM parameters, conversion events and ad interaction data.
• Client data processed on behalf of our customers while delivering services, for example lead data or CRM records. In those cases, our clients control the data.

2. How we collect information

• Directly from you through forms, email or calls.
• Through scheduling tools or embedded booking experiences.
• From chat and messaging platforms connected to our services.
• Automatically through cookies and analytics tools on our website.
• From third party platforms you connect for a project, such as CRM, email, advertising or automation tools.

3. How we use information

Where required by law, including Colombia, we rely on your consent, our contractual obligations, our legitimate interests and legal requirements as the legal basis for processing.

• Respond to inquiries and provide customer support.
• Plan, deliver and manage services and projects.
• Process billing, payments and contract administration.
• Improve our website, our communications and our service delivery.
• Send marketing or service updates when you have opted in or where permitted by law.
• Protect against fraud, abuse and security incidents.

4. Sharing and disclosure

We do not sell personal information. We may share information with:

Depending on your project, integrations may include CRM platforms, email or SMS providers, analytics services, scheduling tools and advertising platforms. We only share the information needed to deliver the service.

• Service providers and subcontractors who help us operate and deliver services, for example hosting, analytics, payment processing, CRM, automation and messaging platforms.
• Advertising and analytics platforms used to measure and optimize campaigns, subject to your preferences and choices.
• Professional advisors and legal authorities when required to comply with law or protect our rights.
• Clients and partners as needed to fulfill a project you request.

5. Cookies and tracking technologies

We use cookies and similar technologies to operate our website, remember preferences, analyze traffic and measure marketing performance. You can control cookies through your browser settings and, where available, opt out of analytics or advertising cookies.

6. Marketing communications

You can opt out of marketing emails at any time using the unsubscribe link in our messages, or by contacting us. We may still send non-marketing communications related to your services.

7. Data retention

We keep personal information only as long as necessary to provide services, meet legal obligations, resolve disputes and enforce agreements. Retention periods vary by data type and purpose.

8. Security

We maintain administrative, technical and physical safeguards designed to protect personal information. No system can be guaranteed secure, so please use caution when sharing sensitive data.

9. International transfers

We operate in the United States and Colombia, and may store or process information in either country or wherever our service providers operate. We take steps to protect information during cross-border transfers as required by law.

10. Your privacy rights

You may have rights to access, correct, delete or object to the processing of your personal information. To exercise your rights, contact us at the email below.

11. Children

Our services are not directed to children under 13, and we do not knowingly collect personal information from children.

12. Updates to this policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

13. Contact us

For privacy questions or requests, contact us at sales@digitalface.app.