Terms of Service

1. Services

DigitalFace Marketing provides digital services including CRM setup and integrations, automation workflows, chatbots and messaging systems, paid advertising management, SEO and content services, and website, funnel and landing page development. Service scope, timelines and deliverables are defined in a proposal, statement of work or similar agreement.

2. Client responsibilities

• Provide accurate information, timely approvals and the required access to accounts, platforms and assets.
• Ensure you have the rights to any content, data or materials you provide to us.
• Maintain compliance with applicable laws, platform policies and marketing regulations.
• Maintain backups and administrative access to your systems.

3. Acceptable use

You agree not to use our website or services for unlawful activities, to violate third party rights, or to transmit malicious code, spam or deceptive content. We may suspend or terminate services if we believe your use violates these terms or applicable laws.

4. Fees, billing and refunds

Fees, billing schedules and payment terms are defined in your proposal or agreement. Unless otherwise stated, fees are due upon receipt of invoice. Refunds are not guaranteed and are handled case by case, based on the work completed and the terms of the engagement.

5. Third party platforms

Our services often rely on third party platforms such as CRM, marketing, analytics, advertising, automation and messaging tools. Your use of those platforms is governed by their own terms and policies, and we are not responsible for their performance or availability.

6. Intellectual property

You retain ownership of your pre-existing content, trademarks and data. We retain ownership of our pre-existing materials, templates, methods and know-how. Upon full payment, you receive a license to use the deliverables created specifically for your project, except where third party licenses apply.

7. Confidentiality

We will treat non-public business information shared during a project as confidential and use it only to deliver services. You agree to treat our non-public information the same way.

8. Results and disclaimers

Marketing results vary based on many factors, including budgets, market conditions, platform changes and your internal processes. We do not guarantee specific outcomes or results.

9. Disclaimer of warranties

Our website and services are provided on an "as is" and "as available" basis. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including implied warranties of merchantability and fitness for a particular purpose.

10. Limitation of liability

To the maximum extent permitted by law, DigitalFace Marketing will not be liable for any indirect, incidental, special or consequential damages. Our total liability for any claim arising out of or relating to the services will not exceed the fees paid for the services giving rise to the claim during the three months before the event.

11. Indemnification

You agree to indemnify and hold us harmless from claims, damages or expenses arising from your use of the services, your content, or your violation of these terms.

12. Termination

Either party may terminate services as outlined in the project agreement, or with reasonable notice if no agreement is in place. Upon termination, you remain responsible for fees incurred through the termination date.

13. Governing law

These terms are governed by the laws of the State of Florida, United States, and the Republic of Colombia, as applicable. If you are a business established in the United States, Florida law applies. If you are established in Colombia, Colombian law applies. Any disputes will be brought before the courts with appropriate jurisdiction in those locations, unless your agreement specifies otherwise.

14. Updates to these terms

We may update these Terms of Service from time to time. Updates will be posted on this page with a revised effective date.

15. Contact us

For questions about these terms, contact us at sales@digitalface.app.